I orbit HR. What I mean by that is I don’t practice HR, I don’t work in an HR department, I am not responsible to an organization for talent management, satisfaction, engagement, recruiting or retention.
I work WITH HR on all the issues mentioned though. Therefore, I consider myself orbiting HR. Influenced by it, connected to it, responsible to it – but not in “it.” HR is my Sun and I’m simply one of the planets that continually swirl around it. So I have a different view of HR.
The last few months I’ve been paying attention to the conversations about HR and its role in the organization and listening to the comments about, dare I say it – a “seat at the table.” And I think everyone is right. HR is a strategic competency that can create a competitive differentiation for the company – one that is probably the most important differentiator in the knowledge economy we now work within.
I also don’t think it unimportant that the legal, regulatory and administrative elements of the current HR world need to be addressed and managed correctly.
It’s a puzzle no?
Great Advice This Weekend
I regularly ask people outside my core area of focus for advice. It helps me gain perspective and provides information outside the echo chamber of my profession. This past week, I was on the phone with a smart and insightful person asking about some business issues. The net of that conversation was…
“If you have time you can probably pursue two directions, if not – you need to pick one and get going.”
I didn’t like that advice at all. Mostly because I knew it already but just didn’t want to admit it, but also because it removes an option I like. If I pick one direction I’ll probably succeed – but I lose a big part of what I enjoy every day.
Two Rabbits
There is an old Chinese (Indian, Native American, French Foreign Legion, Boy Scout – pick whichever comes up on google) saying that goes something like this…
“A hunter who chases two rabbits catches neither one.”
I’m a firm believer that if there is an ancient saying about something, there’s probably a grain of truth in it – otherwise it would have died out a long time ago (exception being Bill Gates paying you to forward emails – that’s still false no matter how long it stays on the interweb).
I’m thinking this is a similar situation in HR. There are two rabbits in its cross hairs - the strategy, the big picture, seat at the table – and the little stuff, I-9′s, Benefits Enrollment, 401K enrollment, policies, procedures.
Pick a Rabbit and Pull the Trigger
With apologies to PETA – I’m convinced, after orbiting HR for a while, that HR folks need to pick a rabbit and go for it. Trying to be strategic while taking the accolades and Kudos for hitting Benefit Enrollment numbers won’t work.
If you’re in HR and your job has both elements, find a junior person on your team and give them the responsibility for the administrivia – let them target that rabbit while you focus on the other.
Or – pick the admin rabbit and ignore the strategic one.
But trying to pick off both rabbits at the same time won’t happen. All it will do is frustrate you while neither rabbit makes it into the stew. But be prepared, like me, choosing one option over the other will require you to give up something that you like, you get recognized for, you’re good at or you’re comfortable with. You can’t have both rabbits.
Staying in the rabbit mode, I offer the following video from Monty Python and the Holy Grail. (email viewers may need to click through to see the video.) Regardless of which rabbit you pick, be aware that it may just be a bit tough to bring down.























Hi Paul, I’ve used the term “foot in both worlds” lately to describe how I feel in HR and I agree, a person can’t do both and do either well. With my analogy, I ‘ll end up splitting down the middle (ouch!) so I like yours about picking off the rabbits much, much better. And you hit it right on when you said “choosing one option over the other will require you to give up something that you like, you get recognized for, you’re good at or you’re comfortable with.” It’s tough taking those first steps into new territory. Thanks for the post.
Thankyou very much for the article. I am an HR person, and I am exactly going through the phase of chasing two rabbits, right now. Unfortunately I do not have a junior member or any other team member for that matter to share a part of my work.
Need to figure a way out
Thank
Sreejith S S
India
Great post, Paul…enjoyed the video, which I hadn’t seen in years.
A little different take: there are three broad areas of HR support: administrative, operational, and strategic. The admin function HAS so to be performed well and provide good customer service.
A well-structured department also devotes resources to ops and strategic. But, even in a multi-person department, an individual can wear different hats.
I have no problem coming from an “employee engagement” meeting (strategic), talking with our COO about bonuses this year (operational) and coming back to my desk and putting a 401k change form through for an employee.
We’re a two-person department and that’s the way it is.
Mark
Mark – Obviously, you’ve come to terms with the need to change hats – and you’ve probably got senior management who understand that and appreciate your contributions.
My contact with HR – as an orbiting body – shows that your situation isn’t all that common. Many, many HR folks I talk to indicate that the senior management in their organizations see the “administrative” duties and then lump them accordingly.
The other, maybe bigger, point I was attempting to make is that we sometimes don’t realize that we take pride and want the recognition for doing those things that may not help us be more strategic. In other words because we are recognized for the successful completion of our admin duties we tend to focus on them creating a self-fulfilling prophecy.
Sometimes to get where we need to go we have to let go of what we enjoy – the old – step out of your comfort zone deal.
Thanks for the comment!
Paul -
you are absoolutely on target. with a finance background i share your perspective and wonder if the function as it stands today should be broken into the parts so that people can migrate to what they are good at and be the most successful. Typically someone who is transactional and tactical is not the same as one who can see the business need and solve the broader issues that are not so black and white. good conversation!
Shannon