I started playing competitive sports when I was in 2nd grade. First, there was tennis (Tracy Austin I was not), track, swimming, and by 7th grade I’d made the “A” team in volleyball and basketball. After one particular loss in volleyball, my dad pulled me aside and told me I had to “want the ball to come to me every time” it was served. At the time, this scared me because I didn’t want to be the cause of a bad play or loss. I soon realized though that having the mentality of wanting the ball so I could make a play on it would change how I approached every sport I played from there on out. It is part of what I believe helped make me a better than average player, even though my genes screamed average with regard to speed, strength and natural talent.
Consider some of the professional athletes of today, and you can see they have a mental attitude that says, “Give ME the ball.” Take Todd Coffey, relief pitcher for the Milwaukee Brewers. Just looking at him you’d think he needs to lay off the beer and peanuts, but his attitude screams, “I’m a player.” His signature sprint out to the mound each time he’s called up says it all. Take a look – he obviously wants the ball.
Then there’s Tomas Berdych, a 6’5″ tennis player and household name, right? He’s played in 12 ATP tournaments and has won none. He came to Wimbledon this year not expected to do much and ended up beating the #1 and #3 players in the world, each in 4 sets, and then finally lost in the championship match to #2 Rafael Nadal. Clearly, he wanted the ball (but perhaps ran out of steam against Nadal).
I wasn’t at the SHRM convention in San Diego, but I’d guess there were a few people milling around there who share the same attitude with Coffey and Berdych. I looked at the Executive Education sessions and 3 of the 4 had words such as, “Busting“, “Leadership“, “Sustaining a Competitive Advantage” in the titles. Bring in Chevy Chase next year to discuss how to “be the ball” and I’m there!
When people ponder the future of HR or ask, “What’s wrong with HR?!” it’s my belief we don’t have enough HR pros who possess the attitude of “Give ME the ball or I want to win the game.” If there were, we’d have more HR practitioners teaching at SHRM conferences and sharing their own personal stories of achievement and beating the odds. We’d have more HR folks who move into top leadership roles in their companies outside of HR vs. those non-HR executives who “land” in HR to finish out their careers. Frankly, we’d have more students coming out of college wanting a job in HR because of the opportunity to build successful business careers and make a better than average living.
So, how do we (HR) move the needle? We have to want the ball now, which means stepping out of your comfort zone and bucking the status quo when it makes sense. It means sprinting into work each day with an attitude that does not allow you to be consumed with the day-to-day, but stay focused on the long-term and those goals that will improve your overall company. It means wanting to AND making time to mentor, network and share your success stories with others who will benefit from lessons learned. Mysteriously, this doesn’t just happen to some people and not others… and the reality is it has little to do with innate talent. Taking control of your mental outlook and demanding the same courage out of your team will prepare you to make the incredible play – or perhaps even win the game!
It’s time to lift up your head in HR – the ball’s about to be served in your direction!




















ABSOLUTELY! Well done! You are so correct. Staying focused on the long term and finding ways to improve your company’s overall performance begins with effective collaboration. Collaboration of not only your staff but your chosen vendors. Making vendors a part of your “team” and including them in your company’s goals can only bring your company to a better place. HR duties are multi-tasked as you all know. You make many decisions for the sake of your company but seeing your vendors as a collaborative tool instead of a pricing commodity could very well be the most important demonstration you can make by telling them “it’s your turn to take the ball”.
I agree with Barbara “Making vendors a part of your “team” and including them in your company’s goals can only bring your company to a better place.
I was the “vendor” for many years administrating 401(k) plans. We (the client and I) accomplished amazing things when we had a partnership relationship. I felt like I had ownership in the organizations I served.
Great thoughts Kathy! Too often I find that HR is unwilling to put their necks on the line. Unfortunately, if you aren’t willing to stick your neck out you’re also probably not going to get credit either.
Several years ago I was working on an attrition issue we were having at a company I was working for. I made several proposals that I believed would be effective and had the opportunity to carry them out.
18 months later we had cut attrition in half, saving the company close to $9 million.
After the fact a number of people, both internally and externally, questioned whether or not the results were the work of my team and the initiatives we had acted on. My response was that I couldn’t show any direct causation, but I had made the commitment. If nothing worked wouldn’t that have meant my job was on the line?
HR, it’s time to commit!
Thanks Barbara & Mike – appreciate the thoughts. As a corporate HR type my best results were certainly when I viewed my vendors as more of a partner/extension of my team; which of course came with high expectations from me!
Avi – $9M!! That’s quite the accomplishment. Next time I’m sure you’ll measure the direct impact you/your team had on such results…and then don’t be shy about asking for that bonus!
Thanks for your comments!
Awesome post Kathy! You make a great point that HR has to want the opportunity to make a difference in their organization and seize that opportunity when presented with it.
I’ve included your post in my Rainmaker ‘Fab Five’ blog picks of the week (found here: http://www.maximizepossibility.com/employee_retention/2010/07/the-.html) to share your inspiring thoughts with my readers.
Be well!
Thanks, Chris! Love that you’ve included me in your ‘Fab Five’ – although I should have had a basketball reference in my post! Next time.