Catch-22 in today's organization – you want people to follow the rules, but you want people thinking for themselves as well – with customers, other employees, etc.
But it's not easy. Let's say one of things you value is people having the autonomy to make quick decisions without seeking approval up the food chain. A dirty little secret in today's organizational world is a large percentage of employees
don't want the responsibility that goes along with thinking for themselves. After all, if you think for yourself and you're wrong, there might be a coaching conversation coming your way, etc.
Read the whole post over at Kris Dunn's The HR Capitalist (an FOT contributor blog)