I spend a lot of time at youth baseball and softball games these days. I have dust in my hair and dirt in my shoes from mid-March to late July. Want to see the dark side of suburbia? Jam into a community ballpark with parents who have sat on hot aluminum bleachers all day, trying to define their own self-worth with the ups and downs of Junior’s on-base percentage. It’s incredibly compelling, sad and hilarious all at the same time.
One trend I have noticed lately? Johnny watches the first pitch go by for a strike. Then the second. On the third pitch, he makes a bit of contact and knocks the ball foul.
And the parents lose their minds. Cheering, happy, encouraging little Jimmy. Jimmy’s been in a slump, you see, so it’s time to cheer him on.
Um, why, may I ask?
Being the obnoxious talent pro who can’t even enjoy a 13-year-old’s baseball game without turning it into a lesson, that’s where I jump in. Why are we cheering on Johnny? He hit a foul ball. He didn’t “do” anything. He actually cost himself a strike.
The fans are excited because he showed some effort, it appears. For some people, that’s apparently a success, especially when someone has been struggling to produce.
Here’s the lesson, folks. If you get to the point in your management career where you are applauding mere effort for marginal performers, you are in a bad place.
- Jim, you did some nice work on that Acme Industries proposal. Stan had to rewrite most of it, but I appreciate the hard work.
- Sally, nice try on the Landry doughnut theft prosecution case. The guy walked away Scott free, but you filed some good motions.
- Listen, Warden, you did a nice job with the fence on this prison. Never mind that two convicted murderers used power tools to cut their way out—the fence looks great.
In most businesses, results matter. A lot. Effort is good and it helps drive productivity, but it should never be celebrated in a vacuum, like Johnny’s foul ball.
If you find yourself applauding effort, one of these things is usually happening. You:
- Can’t admit a performance issue exists
- Don’t want to confront the performance issue
- Know a performance issue exists but you are rooting for the employee to “turn it around” with effort
- Don’t want to alienate the rest of the staff by addressing a hard worker’s performance issue
That last one is pretty common, I think. Everyone likes Susie, and she’s just trying so darn hard—I don’t want to ruin the team chemistry by intervening. The problem, of course, is that all of the other team members know Susie is struggling and they are waiting for you to manage, not cheer. They want you to do something. Effort is an element of performance, but it’s not the end result.