Key Component To Talent Strategy: A Proper Goodbye

The HR space talks about Talent Acquisition a lot. How to attract candidates, how to source candidates, how make the candidate experience exceptional. Just venturing a guess, but perhaps 70%, maybe 80% of HR technology focuses on these very things. Here is a great post from my friend Neil Morrison supporting this.

As an HR practitioner, I believe there is a component corporate leaders, managers, HR pros, & recruiters neglect: A proper goodbye. This is for candidates of course (i.e., disqualifying them for a role) but more importantly, saying goodbye to employees when it is time for them to leave.

I have a personal story. My last company I worked at for almost 10 years. For the record this company was extremely good to me. Some would say my time there was career defining. I was given opportunities to learn, to fail, and to achieve. I made lasting friends, had mentors at all levels, and frankly, a damn good time. However when I quit, all went radio silent. I’ll never forget my last day. After a robust career full of energy and achievement, I left with a whimper. Really no goodbyes, no group hug. I just, kinda left. That has always stuck with me for better or for worse.

Although I think there was some frustration in my leaving, I know those weren’t the primary factors of the silence. Mainly, I think fellow employees had to focus energy elsewhere. Perhaps their priority was figuring how to disseminate my work, perhaps some moved on since I wasn’t part of the team, or some may have been just straight up too busy to remember I was leaving.

But the goodbye wasn’t satisfying. And impacted me. I’ve seen this same pattern in other companies, usually perpetrated by great people who just forget.

I don’t know how to solve this, but some food for thought:

  • Perhaps HR Tech startups (as suggested by Neil Morrison) need to think outside of “acquisition” technology and focus on disrupting other HR pain points.
  • Perhaps all folks who leave should be sent a thank you package to their home after they’ve left.
  • Perhaps leaders should be held to a standard of measurement regarding off boarding.
  • Perhaps cultural norms need to change. Terminated employees (unless fired for something egregious) shouldn’t be viewed as a pariah.

So back to why this is a huge component to talent acquisition: The halo/horn effect is alive and well. If the goodbye isn’t satisfying to folks who leave, they will tell others. That certainly doesn’t help public perception or recruiting strategy.

How are the goodbyes at your company?

This post is sponsored by the recruiting pros at Jobvite, who, each month, let FOT write about a topic that will help recruiters raise their games via continuing education. Be on the lookout later this month for the new FOT video series called “No Scrubs”—also brought to you by Jobvite.com.

FOT Background Check

Dawn Burke
Dawn Burke (PHR) is VP of People at DAXKO. That's right - the very DAXKO that our very own KD is an alum of because there are only so many people (okay, just one) in the big B'ham who are worthy of that VP of People title. Dawn would be it. Former actor/singer/retail guru, her HR career has spanned the last decade. A true Generalist she’s done a little bit of everything, but recruiting and training is where she gets her mojo. She's based in the good 'ole blogging capitol of the south, Birmingham, Alabama, where you can frequently find her listening to the Beatles and REM, watching tons of Sex in the City reruns, drinking copious amounts of coffee and wine, and wondering how in the world this theatre grad ever got into football or HR…. Talk to Dawn via emailLinkedIn, or Twitter...

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