The Training Epidemic at Starbucks (1st World Problems Edition)…

Kris Dunn Kris Dunn, Training and Development

Starbucks – it’s a great company. Examples:

–Marketing – they made me pay 3 bucks for a cup of coffee (check).

–Employee Love – they hire well, and they take care of employees through things like full tuition aid (check).

–Training – their Baristas know what they are doing, and… Wait a second.

Can I go off on a rant for a second?  For the love of Shatner, can Starbucks close the business for an hour one day and train employees not to align the sipping portion of their lids with the seam on the cup?

1 out of every 10 trips to Starbucks, I get a lid put on this way.  The result?  Drippage.  Down the cup and on whatever surface is near underneath, which may or may not be my shirt at any given point.

The training is easy – DON’T PUT THE SIP HOLE LINED UP WITH THE SEAM OF THE CUP, PEOPLE. 

1st world problem?  Why, yes.  What’s your point?

My life is full of these type of problems. Jay-Z would say this is one of 99 problems.  ASAP Rocky would say I’ve got a ******* problem.

You can make your donation to help at my non-profit to make our American lives better – at The HR Capitalist.

While I’m here, I’ve got a movie referral for you – Coffee Town.  It’s all about people who try to live their lives in places like Starbucks, the people they encounter, and the evil baristas who hate them.  Starring faces you’ll recognize from shows like It’s Always Sunny in Philadelphia, House of Lies and yes, Josh Groban as an evil barista.  Clip below (subscribers, click through to view video).  You’re welcome.

Kris Dunn
Kris Dunn is a Partner and CHRO at Kinetix, a national RPO firm for growth companies headquartered in Atlanta. He's also the founder Fistful of Talent (founded in 2008) and The HR Capitalist (2007) – and has written over 70 feature columns at Workforce Management magazine. Prior to his investment at Kinetix, Kris served in HR leadership roles at DAXKO, Charter and Cingular. In his spare time, KD hits the road as a speaker and gives the world what it needs – pop culture references linked to Human Capital street smarts.