A Workplace Leadership Lesson in the Age of Trump

John Hollon Employee Communications, John Hollon, Leadership

Most employees don’t have much contact with their CEO. When they do hear from them, they tend to listen pretty closely to what the CEO has to say, and while it’s not like God giving Moses The 10 Commandments, it’s pretty darn close. That’s why the comments made by GrubHub CEO Matt Maloney to his staff in the wake of our …

Want to Foster a Risk-Taking Culture? If So, You Better Be Willing to Deal With a $2 Million Mistake

John Hollon Culture, John Hollon, Risks, Uncategorized

You’ve heard managers say it over and over — “we want our employees to feel they can take risks!” — yet you wonder how many companies really, truly believe it. My experience is that despite the rhetoric that they do, most don’t. Over many years working for a variety of organizations, I’ve found that people rarely get patted on the back for …

Yes, American Workers Can Learn a Lot From Their Uber-Loyal Canadian Cousins

John Hollon Current Affairs, Employee Relations, John Hollon, Retention

Everybody knows that Canadians, our English-speaking cousins to the North, are wonderfully courteous and kind, but guess what? They’re also incredibly loyal to their employers as well. Yes, this is yet another example of how the good people in Canada are so very, very different from their American counterparts. Most working Americans know all-too-well that the employer-employee loyalty bond has long …

Election Day as a Paid Holiday? This Is a Workplace Benefit We Need a Lot More Of

John Hollon Audacious Ideas, Employee Engagement, John Hollon, Policies, Talent Strategy, Workplace Flexibilty

The older I get, the more I find that I treasure one long-standing workplace benefit. Yes, let’s hear it for the three day holiday weekend. I’m thrilled anytime I can add a third day to a weekend, because as I learned a long-time ago when I worked a four-day week (yes, I worked four 10 hour days way back in …

Cultural Meltdown: When Values Don’t Match Workers’ Day-to-Day Reality

John Hollon Always Be Closing, Bad HR, Change Management, Culture, Current Affairs, employee experience, John Hollon, Performance

“If there is one job that I as CEO must do for our team members, customers, communities, and shareholders, it is to be the keeper of our company’s culture. It is the role of all team members to understand our culture, internalize it, live it, teach it, and reinforce it.” — CEO John Stumpf, from Wells Fargo‘s statement of values If …

It’s High Time We Give Up the Ghost on Employee Engagement

John Hollon Bad HR, Employee Communications, Employee Engagement, employee experience, Engagement and Satisfaction, John Hollon

Aren’t we all sick and tired of employee engagement? I know I am. I’ve been writing about it for years (here’s one from July 2010), and the story never changes. A great many consultants and companies have gotten involved in helping organizations get more engaged employees, and a great deal of time and money has been spent. It should have really helped, …

Getting Rid of Managers Is a Bad Idea That Just Keeps Getting Worse

John Hollon John Hollon, Organizational Development

I’ve said it before and I’ll say it again: Business fads predicated on eliminating managers are a bad idea. I know, I know — Zappos has generated a lot of media attention for embracing “holocracy” and getting rid of managers, and others have tried it too, but with the exception of W.L. Gore, the maker of Gore-Tex, virtually nobody has had much success …

Here’s a Hollywood Lesson on Diversity — If You Don’t Get On It, You’ll Get Behind It

John Hollon Diversity, Hiring Bias, John Hollon, Recruiting, Selection

FOT Readers: It’s great to be here — finally! — and able to provide my perspective on HR and talent management from the West Coast.   Let me be clear about this up front: I believe that there is great value for companies that have a diverse workforce. But, building one takes a helluva lot of work. And, if you’re under big pressure …