Amateur Hour at Uber: Too Many Managers With Too Little Experience

John Hollon Bad HR, Change Management, John Hollon, Leadership

Managers don’t get much respect at Uber. How else would you explain the fact that 63 percent of the ride-share company’s management team is, according to head of global diversity and inclusion Bernard Coleman, made up of rookie, first time managers ? In other words, it’s amateur hour when it comes to management practices at Uber, and it probably explains why …

Attention Walmart: It’s Managerial Malpractice When You Push Sick People to Work

John Hollon Bad HR, John Hollon, wellness

Here’s a leadership lesson that every manager should have drilled into their head: You don’t let employees work when they’re sick. Sounds pretty simple, doesn’t it? Of course it does, because it doesn’t take a management genius to know that sick workers hurt you in a number of different ways: Sick workers don’t perform as well as healthy ones. Productivity drops …

united talent

How Talent (or Lack Thereof) Can Lead to Systemic Business Failure

RJ Morris Bad HR, Communication, Corporate America, Outmatch, RJ Morris

The legend, John Hollon, tore into United here at FOT earlier this week, accurately writing that culture problems are the core reason Satan ranks higher than United in popularity polls this week. John laid out a solid strategic analysis of where culture impacts service, and he mixed in his own personal experiences. Good stuff…read it if you haven’t. As I …

hr technique

Ask Your Team Why You Suck – The Next Great HR Technique

Paul Hebert Bad HR, Change, HR, Paul Hebert

Sometimes the universe has a way of conspiring to bring you what you need when you need it. I know some of you are thinking the universe did exactly the opposite in the past few months. Except Tom Brady. The universe loves Tom Brady. Rich, sports hero, attractive, attractive wife, 800 thread count sheets (I’m guessing.) I pray his feet …

annual reviews

Hey HR – Slow Your Roll! These are people’s lives.

Paul Hebert Bad HR, Employee Coaching, Employee Engagement, Paul Hebert, Performance Reviews, Pop Culture

Are you feelin’ groovy? Are you feeling like the hep cat who ate the canary? Are you one of the first movers who stopped doing annual performance reviews and become too cool for school? Are you one of the folks who saw the bright shiny object and grabbed it? Did you stop doing annual reviews because Consultants who don’t do …

Cultural Meltdown: When Values Don’t Match Workers’ Day-to-Day Reality

John Hollon Always Be Closing, Bad HR, Change Management, Culture, Current Affairs, employee experience, John Hollon, Performance

“If there is one job that I as CEO must do for our team members, customers, communities, and shareholders, it is to be the keeper of our company’s culture. It is the role of all team members to understand our culture, internalize it, live it, teach it, and reinforce it.” — CEO John Stumpf, from Wells Fargo‘s statement of values If …

North Carolina, HB2 and HR

Laurie Ruettimann Audacious Ideas, Bad HR, Change, Change Management, Laurie Ruettimann, Policies

I live in North Carolina, a state so beautiful that people like me visit from desperate hell holes in the Midwest and say things like, “I’m never going home.” That was more than eight years ago, and I meant what I said. There’s no going back. This is my home. I was born in the north, but my soul belongs …

It’s High Time We Give Up the Ghost on Employee Engagement

John Hollon Bad HR, Employee Communications, Employee Engagement, employee experience, Engagement and Satisfaction, John Hollon

Aren’t we all sick and tired of employee engagement? I know I am. I’ve been writing about it for years (here’s one from July 2010), and the story never changes. A great many consultants and companies have gotten involved in helping organizations get more engaged employees, and a great deal of time and money has been spent. It should have really helped, …

4 Reasons to Abandon Anonymity in Employee Surveys

Jason Laurtisen Bad HR, Change Management, Employee Engagement, Jason Lauritsen, Organizational Development, Social Media

While we still have a long ways to go, I am encouraged by what’s happening in human resources.  Over the past few years, we’ve found the courage to admit that some of our old-school HR practices are B.S. From the uselessness of the break-room suggestion box to the ineffectiveness of annual reviews, when we admit that the old way is flawed, …

Employee Engagement Plan – Dumb or Dumber? You Make the Call

Paul Hebert Bad HR, Employee Engagement, Engagement and Satisfaction, Paul Hebert

Employee engagement doesn’t need any more bad ideas. Since being crowned the “it” girl in roughly 2005 by HR and every business consultancy with a pulse and a research arm, I’ve seen more bad ideas around engagement than you can shake 100 sticks at. (How Pokemon Go can drive employee engagement with virtual workers will soon be the next BIG …