HR is about HUMAN resources – Do You Get That? (I’m Not Sure You Do…)

Paul Hebert Driving Productivity, Engagement and Satisfaction, Paul Hebert, Performance, Recognition, Total Rewards, Web/Tech

This post has been bouncing around in my head for a while with no home.  An itch I couldn’t scratch, a sound with no location, a pixelated picture I couldn’t make out.  Until now. In the November issue of CRM magazine is an article entitled “Six Sigma:  What Went Wrong?”  The subhead to the article is “A 60 percent failure …

The Economy and Employee Confidence – It’s not what you think…it’s what they think

Paul Hebert Culture, Engagement and Satisfaction, Paul Hebert

Managers in most companies would do well to study up on something called the “false consensus effect.”  Whether they know it or not, they are victims of this particular logical bias.  And the ramifications for a company are pretty important.   All my peers agree…   Put yourself in your last management meeting.  Doom and gloom permeate the room, plans …

No Free Prize Inside – Why Don’t You Prepare Your Team Like The Sports World Does?

Paul Hebert Engagement and Satisfaction, Paul Hebert, Performance, Recognition, Total Rewards

Living in the upstate of South Carolina, you either root for the University of South Carolina Gamecocks or the Clemson Tigers.  There is no middle ground.  Unfortunately, I’m a Buckeye fan and our history with Clemson (anyone remember Woody Hayes and the 1978 Gator Bowl?) makes that even more difficult. Recently Tommy Bowden, the coach for the Clemson Tigers quit …

Employees Will be Part of the Matrix

Paul Hebert Career Paths, Driving Productivity, HR Technology, Innovation, Paul Hebert, Performance

“One of the most promising laboratories for the Numerati is the workplace, where every keystroke, click, and e-mail can be studied.” One would think that the above quote is from a recently found rough draft of the Orwell book 1984, but it is part of the introduction to an article about a new book by Stephen Baker called “The Numerati.”  …

Executives Need to “Eat the Dog Food” When It Comes to Company Culture…

Paul Hebert Culture, Engagement and Satisfaction, Paul Hebert, Recognition, Total Rewards

Many companies ask that I help them design and develop programs to reinforce and, in some instances, create a company culture.  Through a reward and recognition strategy, you can highlight and popularize the behaviors that define your company’s culture.  However, don’ think a “program” can create the result you want, if you’re not part of the program. “A fish stinks …

Incentives Aren’t Just For Sales People…

Paul Hebert Driving Productivity, Paul Hebert, Performance, Recognition, Total Rewards

Incentives.  The word brings up a variety of images in most people’s minds.  From "cash back" at the dealership to sales bonuses for getting more people to buy your products – most people immediately go to the "sales" arena as if the only place incentives have a place is when pushing something. Nay, nay I say.  Expand your mind.  Incentives …

Want Better Performance? Try Taking Rewards Away From People First…

Paul Hebert Paul Hebert, Performance, Total Rewards

Many, many times when consulting with companies on their reward and recognition strategy, I’ll be asked about what the company should add to their portfolio of programs to increase “insert objective here.”  I think we instinctively think that in order to accomplish our goals we have to add on to what already exists.  We believe something is missing. I don’t …

Your Employees Lie to You…

Paul Hebert Engagement and Satisfaction, Paul Hebert, Performance, Retention

An entire industry exists to help you survey your employees and find out what they want and need to be productive, positive, contributing members of your organization.  Unfortunately, too often, the results of these surveys will steer you down blind alleys and hurt your engagement efforts. People generally say what they expect their audience wants to hear.  Employees are no …