What’s Retention of Key Talent Worth? Hewitt Weighs in with “TQ”…

Kris Dunn Retention

Many folks have weighed in on the cost of Turnover, and these formulas usually center around cost models – what it takes to get folks trained up and productive when hiring new associates to replace ones that were fully trained.   While this is part of the equation, it has been difficult to equate turnover to the cash flow and profitability …