Call Me! The Lost Art of Picking Up The Phone.

Kathy Rapp Audacious Ideas, candidate experience, Communication, Culture, Employee Communications, employee experience, Engagement and Satisfaction, Executive Search, Generations, Kathy Rapp, Leadership, Recruiting, War for Talent 2 Comments

Gen X version: “Call me (call me) on the line Call me, call me any, anytime“ Millennial version: “Hey, I just met you, And this is crazy, But here’s my number, So call me, maybe!” Aside from the observation that Millennials are much coyer in their request for a call (“So call me, maybe!”) and those of us who identify …

The Killer HR App – Your Face

Paul Hebert Conferences, Employee Coaching, Employee Communications, Employee Engagement, employee experience, HR, Influence, Paul Hebert, Performance 1 Comment

Almost 20 years ago I read a book that made me want to see around corners and over the horizon. That book was called “Unleashing the Killer App.” Far from a perfect book – but for me at the time, with my background and exposure to technology – it was an eye-opening read. It really reinforced the need to constantly …

Good Leaders Give Bad News, Bad Leaders Avoid It at All Costs.

John Hollon HR, Leadership, Offboarding, Pop Culture, Talent Management, Workforce Management Articles

I’m always amazed at how so many leaders can get so far in management without learning one of the basic tenants of management. It’s this: Good leaders have to give bad news. Patty Azzarello learned this back when she became the youngest general manager in Hewlett Packard (HP) at the age of 33, and she reminded me of this basic …

5 Things Your Exclamation Point (!!!) In Email Means to Me

Kris Dunn Communication, Email, Kris Dunn

You know who you are.  You love to use the exclamation point in emails and writing! Yes!!! You’re a peppy son of a gun.  We’re watching your enthusiasm for life and/or your sense of urgency. The thing is, you use the exclamation point so much that we’re not sure if all that enthusiasm and/or urgency is real. Let’s start with …

When A Colleague Gets What’s Coming To Them, Graciousness Wins

Dawn Burke Career Advice, Coaching, Communication, Culture, Employee Communications, Employee Engagement, employee experience, Employee Relations, Leadership, Mental Health, wellness

We’ve all dealt with a colleague or boss who treated us poorly. It hasn’t been the norm in my world, but in past occasions when it has happened, I would channel the five stages of grief over a 48-hour period: Denial: Did that just happen Anger: Eff that guy! Bargaining: Was it me? Man I stink, do I need to …

Talk to Difficult People Using… Science!

Kylie Quetell Communication, Employee Communications, Kylie Quetell, Managing People

I was recently asked to give a presentation regarding how to communicate with difficult people. It’s a lofty ask. There are a multitude of ways to do this, and the probability of getting it right is pretty slim. I find that the best way to do this is to employ the good old Scientific Method. Think back to your 5th …

3 Questions You Should Ask Your Employees From Time to Time

Kate Weimer Kate Weimer, Managing People

Think about all the questions you ask an employee before they’re hired (also known as a candidate): questions to get to know who they are, what experience they have, how they might fit into your organization. Now think about all the questions you ask an employee when they’ve decided to leave your company (also known as a traitor…I kid, I …

HR Pros, Are You Excelling At Employee Benefits? Take This Quiz To Find Out!

Tim Sackett Benefits, Paycor, Tim Sackett

I’m not a benefits expert. I know just enough to be dangerous, but it’s not something I spend a lot of time on each year. I partner with a great broker firm out of Michigan, Grace & Porta, who I trust probably more than any other single HR vendor I’ve ever worked with. But my broker is the exception, not …

Relationships Are Not Happening On Apps (Dating Apps Excluded)

Ben Martinez Ben Martinez, Performance

There continue to be many HR Tech tools and apps sprouting up that claim to make it easier to give feedback and guidance to people. While I’m a big fan of more transparency, when it comes to conversations about performance or just giving clear guidance, these conversations…wait for it…should happen in person. The HR Tech tools out there sound good …

Keeping Your Best Hands on Deck in Times of Uncertainty

John Whitaker Change, John Whitaker, Uncategorized

You know there’s a funny fact about mosquitoes…only the female variety of mosquito will bite you, while only the male mosquito makes an audible “buzz” when it flies. So the saying goes, it’s when you hear nothing that you should worry most. At DentalOne, we’re currently going through one of those transitory phases where change & uncertainty abound. Needless to …