Keep Your Culture From Becoming the Cult of Personality  

This is likely a no brainer to most, but it can be tricky, so worth exploring.  I am a big, big advocate for the concept of culture in the workplace. … Get the Rest

united airlines

I Was Fed Up With United Airlines’ Culture Even Before They Started Dragging People Off Planes

Believe me when I tell you this: I soured on the customer service practices of United Airlines long before they decided that dragging people off planes would enhance the

lion idea

Nobody Gets a Great Idea When They’re Being Chased by a Lion

I subscribe to the old adage that there's nothing new under the sun. But once in awhile even I get gobsmacked (as the British like to say) by a new

brand advocates

Looking for Brand Advocates? Start With Your Employees

When it comes to growing your brand, your company, and attracting top talent, your current employees are your biggest resource. The time to begin nurturing your current employees

uber ceo travis kalanick

A Lesson From Uber: You Are What Your Culture Says You Are – Like It or Not

Why do so many people think that companies only focus on building strong, positive workplace cultures? The fact is, organizations are ALWAYS building their culture -- whether they mean

Amazon Suicide Attempt: Sometimes Big Events Lead to Big Change…

The title says it all - sometimes it takes big events to lead to big change. Back in 2015, Amazon came under fire following a shocking piece from the

Ease on Down: The Importance of Offboarding Your Employees

Onboarding is an integral part to any new hire's experience—for both the new hire and the organization. It's important for the new hire, so as to ease them

Want to Foster a Risk-Taking Culture? If So, You Better Be Willing to Deal With a $2 Million Mistake

You've heard managers say it over and over -- "we want our employees to feel they can take risks!" -- yet you wonder how many companies really, truly

Why You Shouldn’t Send Business Emails On Sunday Night

I'm writing this post on a Sunday night as I often do. Probably 90% of the posts on this blog are written on the weekend or at night

Soccer, Leadership, and Organizational Culture

In the debate on the relative importance of company culture as a contributor to an organization’s success (or failure), I have mostly come down on the side that