united talent

How Talent (or Lack Thereof) Can Lead to Systemic Business Failure

RJ Morris Bad HR, Communication, Corporate America, Outmatch, RJ Morris

The legend, John Hollon, tore into United here at FOT earlier this week, accurately writing that culture problems are the core reason Satan ranks higher than United in popularity polls this week. John laid out a solid strategic analysis of where culture impacts service, and he mixed in his own personal experiences. Good stuff…read it if you haven’t. As I …

united airlines

I Was Fed Up With United Airlines’ Culture Even Before They Started Dragging People Off Planes

John Hollon Culture, Current Affairs, John Hollon, Leadership

Believe me when I tell you this: I soured on the customer service practices of United Airlines long before they decided that dragging people off planes would enhance the flying experience. You’ve probably seen the video by now. You know the one — where the customer on the last flight of the night from Chicago to Louisville refuses to give up …

bull market bear down

First In, First Out: Why Recruiters Need To Bear Down In A Bull Market

Matt Charney Current Affairs, Matt Charney, Recruiting

If talent acquisition is a leading economic indicator (and since job growth certainly is, one could argue so too is the state of our profession, by extension), then it seems like the good times in recruiting will continue for the foreseeable future. Despite widespread economic uncertainty and political upheaval, unemployment remains at historic lows, and hiring demand almost unilaterally outstrips …

Five Things You Should Know This Week

Cara Lucas Cara Lucas, Culture, Current Affairs, Employment Law, Engagement and Satisfaction, FOTNation, This Week in HR

Hello and welcome to another great week with FOT. Kick your Monday off right with these five must-reads: 1. Silicon Valley pros teach inmates tech sector to help them get jobs upon release: The rigorous, six-month training teaches carefully selected inmates the ins and outs of designing and launching technology firms, using local experts as volunteer instructors. 2. Dell to Move Large Numbers …