Is Pointing out a Problem More Valuable Than Fixing it? Asking for a Friend…

Paul Hebert Communication, Employee Engagement, Engagement and Satisfaction, HR, HR Technology, Paul Hebert

A lot is written on employee engagement. Probably too much. Check that. Not probably, actually. As an HR pro and someone your company probably relies on for engagement ideas, I know you struggle. I know that even though most engagement problems exist in the three feet of air between an employee and their manager, you are still the one responsible …

Low Employee Performance May Actually Be HR’s Fault

Paul Hebert Employee Coaching, Employee Communications, Employee Engagement, Engagement and Satisfaction, HR, Paul Hebert, Performance

It strikes me that HR has had a long history of low self-esteem. How else do you explain the plethora of articles and blog posts calling for the end of HR, or the Re-imagining of HR, or the Re-purposing of HR, or the Re-HR-ing of HR? Blogger reputations have been made, and lost, making fun of HR. (I was going …

What Is the Next HR Phase?

Paul Hebert Employee Engagement, employee experience, Employment Branding and Culture, Engagement and Satisfaction, Good HR, HR, Paul Hebert

This is a post that asks a simple question. What will the next phase of HR be? Right now we’re in the “Engagement” phase. Everyone is focused on employee engagement as the panacea for corporate performance. We’ve been through a few phases over the years and I’m feeling that itch on my left ear means “the times they are a-changing.” …

HR, Want Proof You Should Connect? It’s Better Than Sex!

Dawn Burke Change Management, Communication, Culture, Dawn Burke, Employee Engagement, HR (& Life!) Advice, Influence

HR do you still need convincing your role should focus on people connection over compliance officer? Check this out: Emotional connection is better than sex. And I think most agree sex can be a pretty awesome thing. In most cases, emotional connection is far more valued in authentic relationships than sex. Now, both cases require you to be vulnerable. But …

Deconstructed Employee Engagement

Paul Hebert Employee Engagement, employee experience, Employment Branding and Culture, Engagement and Satisfaction, HR, Paul Hebert

If you’re a foodie, you’ve probably heard about “deconstructed” recipes. I’m not a foodie. I’m more a “fooder” – which is the county fair/midway version of a foodie. Deep fry it, dip it in mayonnaise and it will be in my go-to recipe file on evernote. But, for those of you like me who’ve spent time in Rio Linda, you …

The 1 Question That Will Blow Up Your Employee Engagement Scores

Paul Hebert Driving Productivity, Employee Engagement, Engagement and Satisfaction, HR, Paul Hebert

This is going to be such a simple post you will question the money you spend on your subscription. Oh, wait. This site is free. Well, you’ll probably still question your investment. It is a simple post. It includes the ONE question most managers never ask their employees and it is the one question most employees NEED to be asked …

The Customer Boundary Is Where EVERY Employee Should Start

Paul Hebert Employee Engagement, employee experience, Engagement and Satisfaction, HR, Innovation, Onboarding, Paul Hebert, Performance, Trench HR

A big part of employee engagement is connecting the “why” of the company to the “why” of the individual. The better a company does that, the better the individual will engage and succeed. And, not coincidentally, the better the company will do as well. When you’re connected to the company and its mission, it’s easier to put up with minor …

“Inter-” VS “Intra-” Employee Engagement

Paul Hebert Audacious Ideas, Culture, Employee Engagement, employee experience, Paul Hebert

I remember back in grade school when I learned the difference between “intra” and “inter.” For those that didn’t have Ms. Mangione for 3rd grade, the difference is this: Intra: on the inside; within Inter: existing between I use the mnemonic of the Eisenhower “interstate” highway system which connected all the various states. Interstate meant that the highways went outside …

Clock In, Check Out

John Whitaker Audacious Ideas, Driving Productivity, Employee Coaching, Employee Communications, Employee Engagement, John Whitaker

“Presenteeism costing employers 11 weeks per worker.” That’s the article heading that leapt off the page when I received my HR Daily update. (“Presenteeism…” you know it’s a relatively new concept when it gets spell-checked in WordPress.) Not absenteeism, mind you. We can all count the days when employees don’t show. Presenteeism is way more prevalent than absenteeism—how much more? …

Wag The Dog in HR

Paul Hebert Audacious Ideas, Employee Coaching, Employee Engagement, employee experience, Employee Relations, Employment Branding and Culture, Paul Hebert

As I think back on my career and recall the times I had the best work experiences—where I was connected and engaged the most—it almost always involved a crisis or a pressure-filled project. I can vividly remember working on a big Chrysler account or a huge GM Parts incentive program. We worked 24/7 for weeks. In one case, we slept …