The Curious Case Of Handling The Injured Customer

Meredith Soleau Good HR, Meredith Soleau

Yesterday, a customer fell in our showroom. I was called in to deal this customer. You’re probably wondering why HR would deal with an injured customer, and the answer is simple. The answer is… I don’t know why. I guess that since I deal with injured employees, somehow dealing with injured customers has fallen into my wheelhouse of things-to-do-that-no-one-else-really-knows-how-to-handle. Actually, the …

Conferences: Find Better Speakers

Meredith Soleau Audacious Ideas, Communication, Don't Feed the Vendors, Good HR, Meredith Soleau, SHRM

Over the past two months, I have been to three conferences (Ohio SHRM, Recruiting Trends, and Digital Dealer). Each conference had good sessions and bad sessions. I want to talk about the bad ones and piss off about half of the speaking circuit. Motivational Speakers? Are Stupid. Nothing makes me more upset than spending $800 to attend a two day …

Wooooo….what's the scariest thing for HR this Halloween?

Kelly Dingee Communication, HR, Kelly Dingee, Social Media, Social Recruiting

Oh I've got this nailed….a lawyer with your social media policy in their hand. Haha! You think I jest, don't you? I'm not.  Not at all.  HR is running scared from Social Media.  And the lawyers are making them do it.  Bad for Corporate, outstanding for me.  (I'm in retained search, no rules remember? Just those moral ones I impose…) …