What Job Does HR Really Do?

Paul Hebert Audacious Ideas, Change, HR, HR & Marketing, Organizational Development, Paul Hebert, Retention

I just finished reading Clayton Christensen’s newest book call “How Will You Measure Your Life” (my money quotes from the book can be found here.)  In that book he reintroduced one of his marketing concepts called “jobs-to-be-done.”  Originally discussed by Christensen in the context of how consumers decide on products, Christensen posited that customers don’t buy products so much as they “hire” a product to …

What Would You Do if There Was No Government?

Paul Hebert Leadership, Organizational Development, Paul Hebert, Seat at the Table, Trench HR

One of the thought exercises I like to do with clients when trying to get to new ideas and new ways of solving problems is to eliminate the focus they currently have and see what happens. As an example, in the incentive industry, most companies get paid based on the value of the awards they sell.  Sell more awards, make …