Talk to Difficult People Using… Science!

Kylie Quetell Communication, Employee Communications, Kylie Quetell, Managing People

I was recently asked to give a presentation regarding how to communicate with difficult people. It’s a lofty ask. There are a multitude of ways to do this, and the probability of getting it right is pretty slim. I find that the best way to do this is to employ the good old Scientific Method. Think back to your 5th …

The Bad #CEO Files: Identifying The Clueless Narcissist

Dawn Burke Dawn Burke, Leadership

Holy crap, narcissism is alive and well in 2017! Narcissism in the workforce is nothing new; the narcissistic leader is nothing new. However, turn on any news channel and you’ll quickly see narcissists are center stage with a spotlight shining very brightly on them. Narcissists are finally being exposed and the public isn’t thrilled at what they are seeing. Working …