The Killer HR App – Your Face

Paul Hebert Conferences, Employee Coaching, Employee Communications, Employee Engagement, employee experience, HR, Influence, Paul Hebert, Performance 1 Comment

Almost 20 years ago I read a book that made me want to see around corners and over the horizon. That book was called “Unleashing the Killer App.” Far from a perfect book – but for me at the time, with my background and exposure to technology – it was an eye-opening read. It really reinforced the need to constantly …

Why HR Should Pay Attention to Technology Design Trends

Paul Hebert Change Management, HR, HR Tech, HR Technology, Innovation, Paul Hebert 1 Comment

Technology is eating the world. Everything – and I don’t say this with any hyperbole – is technology. Even the human stuff we do every day (or should do every day) is a function of technology. I’m almost positive if HR (and business in general) didn’t have email, SMS, or slack we wouldn’t know how to get a hold of …

Wag The Dog in HR

Paul Hebert Audacious Ideas, Employee Coaching, Employee Engagement, employee experience, Employee Relations, Employment Branding and Culture, Paul Hebert 5 Comments

As I think back on my career and recall the times I had the best work experiences—where I was connected and engaged the most—it almost always involved a crisis or a pressure-filled project. I can vividly remember working on a big Chrysler account or a huge GM Parts incentive program. We worked 24/7 for weeks. In one case, we slept …

Thanksgiving is Coming!

Paul Hebert Change, Culture, Current Affairs, Diversity, Email, Employment Law, Good HR, Holidays, HR, Paul Hebert 2 Comments

A few short weeks from now many of us will be sitting down with friends, the family we like (and may even love), engaging with new and old acquaintances, laughing, chatting, reveling, playing games and connecting on a truly human level. The rest of us will have Thanksgiving dinner at our own, or a relative’s house, arguing about politics, misremembering …

The Ultimate Answer to Employee Engagement is Self-Direction

Paul Hebert Employee Development, Employee Engagement, employee experience, Employee Relations, Engagement and Satisfaction, Good HR, HR

I’m not going to do my usual screed on why employee engagement is a Sisyphean effort, and almost every intervention is at best a short-term fix to a long-term problem. I believe 90% of the interventions we talk about are like handing out sandwiches to starving people and thinking you’ve fixed their food-acquisition problem. Employee engagement has never been a …

Can HR Ever Be Antifragile? Should It?

Paul Hebert Audacious Ideas, Change, Change Management, HR, Innovation, Paul Hebert

I’ve been fascinated with the idea of “antifragile” ever since I read about it in Nicholas Taleb’s book by the same name. His book is about how systems react to stress, attack, or change. Fragile systems are easily damaged when exposed to negative change. They operate best when things just stay as they are. A robust system is one that …

Orville Wright Didn’t Have a Pilot’s License

Paul Hebert Change Management, Culture, Driving Productivity, Employee Development, Good HR, HR, Innovation, Paul Hebert

Ask someone over 60 what “piecemeal” work is, and they can probably give you an answer without thinking too much about it. Ask someone under 40, and they will stare at you blankly for a bit until they connect some long-ago memory listening to their grandfather or grandmother talk about their early work experiences. Piecemeal work is a job where …

Implementation Rules – Thought Leadership Drools.

Paul Hebert Good HR, HR, Innovation, Old School, Paul Hebert

I read recently that 90% of the world’s data has been created in the last two years alone. Notice it doesn’t say “knowledge.” Just data. I can’t help but think when that much… let’s call it “stuff” to not offend delicate ears… is generated that quickly, we are guaranteed to miss a few important ideas. And I think that’s okay. …

Is Employer Branding Killing Corporate Culture and Employee Engagement?

Paul Hebert Audacious Ideas, Employee Communications, Employee Engagement, employee experience, Employment Branding and Culture, Engagement and Satisfaction, Good HR, Paul Hebert

In the context of the real world “employer branding” is fairly new. According to Wikipedia it was first defined in the Journal of Brand Management in 1996 as an attempt to connect consumer brand management techniques to human resources. The first book on employer branding was published in 2005 (The Employer Brand, Bringing the Best of Brand Management to People …

Performance Management Isn’t A Manager’s Job

Paul Hebert Paul Hebert, Performance, Performance Reviews

Along with employee engagement, performance management is the current “it” girl in the HR world. Posts, tweets, articles, speeches, and studies are plentiful…and contradictory. We have one camp saying you shouldn’t do performance management and the other side saying we need more of it! No middle ground it seems. From my point of view, I see performance management following the …