“Do you like essential oils?” Is NOT a Legitimate Interview Question!

William Wiggins candidate experience, EEO, Employment Law, Hiring Bias, Hiring Managers, HR, Interviewing, Learning, Policies, Recruiting, Risks, Talent Management, Talent Strategy, Working With Recruiters 1 Comment

After being twenty minutes late for our long-awaited connection, she opened the conversation with: “About me, prior to coming here, I worked at a day spa.” “Do you like essential oils?” “I feel like we’ve met before?” “Oh, November is your birthday? That’s Sagittarius, I’m a stereotypical Capricorn.” “Do you have any pets or young children? Good, because we work …

Don’t Be Greedy: An Argument for User-Centric Design in HR

Kylie Quetell ATS, candidate experience, Career Advice, Employee Communications, Employee Development, HR, HR Tech, HR Technology, T+D, Talent Acquisition 3 Comments

Imagine a company that puts its needs before that of their customers. Consider what the shelf life of that organization would be. Picture, if you can, the number of good things that would be said about that organization. Zero – the answer is zero. That’s because no one would choose to work with a company that doesn’t put their users …

Focus on Your Training Misses To Win Over the Masses

Kylie Quetell Business Development, Change Management, Culture, Employee Coaching, Employee Communications, Employee Development, Employee Engagement, Games, Organizational Development, Training and Development

Meeting the needs of your employees’ development can seem like a daunting task. So is cleaning your entire house; now imagine skipping the bathrooms every week. As I look back at my career as a training leader, this perspective is one that I wish I had learned early on. One must only master an excel pivot table to find easy …

Starbucks Afternoon Training Session: It’s More About Damage Control Than Anything Else

John Hollon Corporate Social Responsibility, Culture, John Hollon

Here’s the bottom line on this week’s anti-racial bias training at Starbucks, and it was captured perfectly in the headline on The New York Times story about the big event. It said: Starbucks’s Tall Order: Tackle Systemic Racism in 4 Hours Yup, the NYT is right; it’s unlikely that Starbucks, or any other company, is going to make much of a …

Learning & Development – It’s Really About $$$

Corey Burns Corey Burns, Learning and Development

When explaining L&D to others outside of work, I often take the short route and say it’s a fancy word for training and employee performance. Most don’t understand that learning is an ongoing function rather than a specific task, which is why it’s not just “training”. Fortunately for those who are in Learning & Development, it’s really the “feel good” …

The Training Epidemic at Starbucks (1st World Problems Edition)…

Kris Dunn Kris Dunn, Training and Development

Starbucks – it’s a great company. Examples: –Marketing – they made me pay 3 bucks for a cup of coffee (check). –Employee Love – they hire well, and they take care of employees through things like full tuition aid (check). –Training – their Baristas know what they are doing, and… Wait a second. Can I go off on a rant …

united talent

How Talent (or Lack Thereof) Can Lead to Systemic Business Failure

RJ Morris Bad HR, Communication, Corporate America, Outmatch, RJ Morris

The legend, John Hollon, tore into United here at FOT earlier this week, accurately writing that culture problems are the core reason Satan ranks higher than United in popularity polls this week. John laid out a solid strategic analysis of where culture impacts service, and he mixed in his own personal experiences. Good stuff…read it if you haven’t. As I …

L&D Hangout: How To Develop Training For Recruiters

Kate Weimer Kris Dunn, Meridian, Tim Sackett, Training and Development, Worldwide FOT

Most companies have a Talent Acquisition function. Guess what they don’t have? Effective training for recruiters.  FOT insiders Kris Dunn and Tim Sackett jumped on a Google hangout with the good folks at Meridian Knowledge Solutions to talk about best practices in developing training for recruiters. Bringing to the table some great experience, the hangout crew discussed, among other things, the following: —How your training …

5 Truths You Can’t Change About Learning in the Workplace

Kris Dunn Kris Dunn, Learning, Learning and Development, T+D

Let’s be honest – a lot of organizations (most, in fact) play lip service to the concept of learning and development.  We say it’s important, but our spend per employee is a fraction of what’s reported by the Bersins of the world, our managers can’t generally make time to pull people off the floor/out of the field for L&D activities …

Training Managers On The Value (or lack thereof) Of Counter Offers

Kris Dunn Change Management, Coaching, Communication, Counter-Offers, Kris Dunn, Policies, Recruiting

Hang out long enough as a manager of people and one thing’s for sure—someone on your team is going to quit or resign to take another job. The reaction you have to that resignation is directly related to how valuable the employee is to your team and company. For most of us, losing an average or below-average employee feels like …