The Training Epidemic at Starbucks (1st World Problems Edition)…

Kris Dunn Kris Dunn, Training and Development 0 Comments

Starbucks – it’s a great company. Examples: –Marketing – they made me pay 3 bucks for a cup of coffee (check). –Employee Love – they hire well, and they take care of employees through things like full tuition aid (check). –Training – their Baristas know what they are doing, and… Wait a second. Can I go off on a rant …

When Training Is Acquired By HR

Kris Dunn Bad HR, Change Management, HR, Kris Dunn, Learning and Development, Seat at the Table, T+D, Training and Development

Let’s face it—one of the things that gets slung on the world of HR at some point is the Training Department. What type of training you ask? Well, the circle of life that usually happens is that Training resides in the field organizations for long periods of time, then at some point the powers that be decide that… Shazam! Training …

united talent

How Talent (or Lack Thereof) Can Lead to Systemic Business Failure

RJ Morris Bad HR, Communication, Corporate America, Outmatch, RJ Morris

The legend, John Hollon, tore into United here at FOT earlier this week, accurately writing that culture problems are the core reason Satan ranks higher than United in popularity polls this week. John laid out a solid strategic analysis of where culture impacts service, and he mixed in his own personal experiences. Good stuff…read it if you haven’t. As I …

L&D Hangout: How To Develop Training For Recruiters

Kate Weimer Kris Dunn, Meridian, Tim Sackett, Training and Development, Worldwide FOT

Most companies have a Talent Acquisition function. Guess what they don’t have? Effective training for recruiters.  FOT insiders Kris Dunn and Tim Sackett jumped on a Google hangout with the good folks at Meridian Knowledge Solutions to talk about best practices in developing training for recruiters. Bringing to the table some great experience, the hangout crew discussed, among other things, the following: —How your training …

5 Truths You Can’t Change About Learning in the Workplace

Kris Dunn Kris Dunn, Learning, Learning and Development, T+D

Let’s be honest – a lot of organizations (most, in fact) play lip service to the concept of learning and development.  We say it’s important, but our spend per employee is a fraction of what’s reported by the Bersins of the world, our managers can’t generally make time to pull people off the floor/out of the field for L&D activities …

Training Managers On The Value (or lack thereof) Of Counter Offers

Kris Dunn Change Management, Coaching, Communication, Counter-Offers, Kris Dunn, Policies, Recruiting

Hang out long enough as a manager of people and one thing’s for sure—someone on your team is going to quit or resign to take another job. The reaction you have to that resignation is directly related to how valuable the employee is to your team and company. For most of us, losing an average or below-average employee feels like …

3 Key Components Positioning Your Sourcing Team for Success

Kelly Dingee Kelly Dingee, Sourcing, Training and Development

My last day at Staffing Advisors was July 22nd.  I did a record notice – for me at least- nearly 4 weeks from the time I notified my boss to officially stepping out the virtual office door.  At first, 4 weeks…that sounds overwhelming.  Turns out, when it comes to sourcing, you need every second. 4 weeks later, I have very …

A Prescription For Recruiting Training In 2016

Kelly Dingee HR, HR (& Life!) Advice, Kelly Dingee, Learning and Development, Training and Development

Will you come train my team? I love that question. Ask me 1 year ago, 2 years ago, 5 years ago, 8 years ago and the answer was always… heck, yeah! Training is fun… there’s a lot of give and take, and it is awesome to see recruiters have that “aha moment.” Do it well and your recruiting team will …

Can You Train People to Work Hard?

RJ Morris Audacious Ideas, Career Paths, Change, Change Management, Coaching, RJ Morris

Think about the people who have failed at your workplace. We know that it’s not usually because they lacked technical skill. It usually falls into one of two categories: He was a jerk, or he was lazy. She alienated people, or she didn’t get enough done. Hard work matters in the workplace, especially early in your career. As you progress …

RIP CLASSROOM TRAINING: Average YouTube Session Now 40+ Minutes Long

Kris Dunn Cara Lucas, Driving Productivity, Learning, Learning and Development, The HR Profession, Training and Development, Video Interviewing, Web/Tech

So you’ve resisted the trend to move some of your training to video. Well played, my friend. After all, you know how to deliver this stuff—live and in person. Whether it’s the boring items in your new-hire orientation, skill training or notes on how to not harass your teammates, there’s nothing wrong with your focus on classroom style training. Wait—there …