united talent

How Talent (or Lack Thereof) Can Lead to Systemic Business Failure

RJ Morris Bad HR, Communication, Corporate America, Outmatch, RJ Morris

The legend, John Hollon, tore into United here at FOT earlier this week, accurately writing that culture problems are the core reason Satan ranks higher than United in popularity polls this week. John laid out a solid strategic analysis of where culture impacts service, and he mixed in his own personal experiences. Good stuff…read it if you haven’t. As I …