united airlines

I Was Fed Up With United Airlines’ Culture Even Before They Started Dragging People Off Planes

John Hollon Culture, Current Affairs, John Hollon, Leadership

Believe me when I tell you this: I soured on the customer service practices of United Airlines long before they decided that dragging people off planes would enhance the flying experience. You’ve probably seen the video by now. You know the one — where the customer on the last flight of the night from Chicago to Louisville refuses to give up …

Can You Hear Me Now? Hiring a Competitor’s Star or Day-Old Bread?

RJ Morris Candidate Pool, Engagement and Satisfaction, Executive Search, Outmatch, Pop Culture, Recruiting, RJ Morris

In the Talent Acquisition world, hiring a big name player from a competitor can be a huge “get,” or it can backfire. “What do you mean, RJ?  I thought hiring stars was what we want.”  My answer is sometimes.  Two examples from the press recently show how different scenarios play out. First, the good hire. United Airlines recently hired a …