How Zappos Ruined HR …

Tim Sackett Culture, Tim Sackett

So, I’m getting ready to register for any one of about 15 HR Conferences in the next 3 months, and I’ve yet to find an agenda where they don’t have someone from Zappos speaking about how great it is to work at Zappos.  Now, I don’t want to be a hater, but can’t someone get back to the Poop Deck and do some work around there?  In case any of the Deckhands forgot to read anything in HR literature over the past 25 years or so, I’m pretty sure HR got its reputation of not adding value, because it was probably attending conferences talking about how it was adding value.  So, get the Skipper, Ginger and MaryAnn – get back to work. Zappos

We get it already – you pay people to leave, you empower people to stay, and all the while you come up with cute little names to call yourself – so when you do go to conferences, people feel crappy about their own titles and companies.  You know what would be nice, how about Zappos just holds their own HR Conference.  They could invite everyone out to Las Vegas, charge people to learn the “Zappos” way, do the whole drinks, dinks and wieners cocktail party, etc.  It would really be a win-win for both the HR Community as a whole, and to Zappos corporate. I mean, just imagine how much time the Zappos HR Department would save with having their HR Staff actually being in the office throughout the year – bar this one 3-day event – versus them constantly on the road, in airports, walking around expo halls collecting pens from HR vendors.  Wow, the productivity increases alone might add a point of margin back to the bottom-line.

So, please someone call the CEO, or Captain, skipper, whatever, and pass along this idea.  I would just hate to see that culture fall apart because we as an HR community are requiring so much time of the Zappos HR staff that they won’t be able to maintain the greatness they’ve achieved.  Oh wait, I just got a call from Jeff Bezos, CEO of Amazon, he says scratch the Zappalouza HR Fest, he needs the Zappolites to get back to work and sell more shoes – the payment on his $928 Million purchase is coming due.

Sorry Skipper – there goes the culture…