Sackett says Zappos is ruining HR. I disagree, but Sackett's also saying that I've drank all the Zappos Kool-Aid across the interwebs.
I like Zappos and think we can learn from them. But they're simply one source for Best Practices in culture, talent and HR. Take what you like, then make it better. I think Tony would appreciate that approach, and I think that's the service their trying to provide by being so visible.
Make it better, people. Freestyle your own flavor. Just do something.
Don't hate the player (Zappos), hate the game (anyone who promotes what they do in HR being a beacon for a backlash).
I cut this little video to respond fully to Tim Sackett, who is still gainfully employed at FOT:
(email subscribers click through for the video).
Kris Dunn is a Partner and CHRO at Kinetix, a national RPO firm for growth companies headquartered in Atlanta. He’s also the founder Fistful of Talent (founded in 2008) and The HR Capitalist (2007) – and has written over 70 feature columns at Workforce Management magazine. Prior to his investment at Kinetix, Kris served in HR leadership roles at DAXKO, Charter and Cingular. In his spare time, KD hits the road as a speaker and gives the world what it needs – pop culture references linked to Human Capital street smarts.