Paul Hebert says that For True Engagement, Managers Manage Humans Not Processes & Procedures

Paul Hebert Worldwide FOT

I can’t tell you how long ago I heard the phrase: “Computers are a ‘lean forward’ experience.”  It’s been a while.

I heard it during a discussion around the difference in experience between watching TV and sitting at a computer.  Someone was trying to make a point about wasting time and equated computer use with TV watching and one of the folks said that “While they both have screens, TV is a lean back experience and computers are a lean forward one.”  The meaning was that TV is something that is done “to” you while computers require your involvement – you have to provide input and direction.

That is pretty smart.

Read the whole post on Paul’s home, Symbolist (an FOT contributor blog).