Solving problems for my customers is what I do. For that matter, it’s what we all do, right? But how?
I’ve found that customers appreciate simple and effective over complex and grandiose. However, HR gods and goddesses tend to take the perspective and behave in order to impress rather than improve. Think of your customer solution like a great web site – the user should never be more than three clicks away from what they need.
Now, if you want a solution that really knocks the socks off your HR and executive partners, add value by building a simple solution that integrates fabulously with all the right systems.
Read the whole post over at HRHardball (an FOT contributor blog).
John Whitaker (“Whit”) is a SVP and Chief People Officer at Sage Dental and the founder of HRHardball.com (2008). He specializes in building and developing strong recruiting teams who are unafraid of “kicking the ant pile.” Like most Texans, he loves to tell a story (especially those that include an armadillo or a poker game) and cutting through the chaff…don’t take it personal.