No matter what company, high potential employees (high pots) get that fancy designation because in their world, they rock. They succeed and turn in solid results. In whatever discipline they work, they kill it.
But sometimes a funny thing happens on the high pot’s career path–they fail. Maybe their fault, maybe not, but the project, team or assignment they own went in the ditch.
One of the smartest guys I know refers to this as a star prizefighter “tasting his own blood for the first time.” It stuns them. Then my friend follows up with the key observation for Talent pros:
“Let’s see what happens next.”
Look, no one has a perfect track record, but while it might be cool to say how awesome it is to fail, failure pretty much sucks. No one likes failures. Especially high-pots. They’ve succeeded their whole professional lives. They’re used to being told how great they are—in fact, they need it. Now, failure has touched them, often for the first time in their careers.
And they don’t know what to do.
As the talent pro, this is a critical time. You’ve invested a lot in Suzy. Training, prime assignments, the right amount of exposure up and down the organization. If she truly is a high pot, she’s valuable. You won’t kick her to the curb unless the failure involved a lack of integrity or gagiliions of dollars. The company isn’t going out of business. Life goes on.
But for Suzy, it’s critical. What does she do next? Who does she become? Here are the usual suspects:
- The Recluse—Burned by the failure, unable to recover, Suzy goes into her shell. She still leads people, but falls off of succession plans and the high potential list. Her star loses its luster, and she resigns herself to that outcome. She reads the Peter principle and sees herself.
- The Ripcord Realist—With zero interest in being tainted by the failure, Suzy pulls the ripcord and gets out. She leverages her network, glosses over this last project during interviews, and looks to reinvent herself outside of the company. The loyalty you thought she had? Gonzo.
- The Blamer—Dreams of an office with lots of mahogany are now gone, and Suzy is bent. She goes aggressive and blames others for the failure, working on salvaging her internal brand. In highly political climates, this might work. In a good culture, this is seen as a desperate play and fails.
- The Player—Humbled by the failure, but still confident in her abilities, Suzy takes some time to regroup. She owns her part in the failure, learns from her mistakes, seeks feedback and tackles another project.
The Talent Pro / Coach has a critical role to play here to guide Suzy to the best possible outcome. My suggestion—lay out the options for them. Show them examples of success and failure in your own firm. Challenge them to be the Player, and caution them against the other outcomes. The investment in them is not lost because they had a project go south, but letting the project take them down usually doesn’t make sense.
FOT Note: This rant is brought to you by the good folks at OutMatch who like us enough to be an annual sponsor at FOT for all content in our Talent Selection and Employee Development track (and don’t expect that we run any of this by them ahead of time).
I have spent the last 20 years of my professional life advising leaders to make great talent decisions to drive business results. In my current gig, I lead talent acquisition and management for a multi-billion-dollar, 100% employee-owned construction company. I geek out on analytics, succession planning, etc. and love it when we position folks to do their best work. That’s fun stuff. I tease bad HR people, because I think we can all do better, myself included. That’s fun, too.