Work upstream when creating policy and procedure. That’s where you will identify the actual emotions driving behavior.
I Am Getting Lonely, How About You?
Covid has brought about a heightened level of loneliness for many of us. While I have not stooped to talking to “Wilson:, the volleyball in the movie Castaway, I do spend 8-10 hour stretches many days by my lonesome. My dog Max is often my only companion and he is usually sleeping! My spouse is going into work each day …
Don’t Put People in a Box: Customization in the COVID RTW Context.
Social media and greater access to information has created consumers who are empowered and expect to shape their own experiences. As a result, companies having to adapt to customize their products and services. Think Adidas – head to their website and you can chose the colour scheme for your next pair of running shoes. The more this happens in the …