I haven’t posted on Fistful of Talent in a few weeks. Turns out, I’ve been in a funk lately. See, my boss – in this case, Kris Dunn, really pissed me off. Here’s the backstory… As most of you know, I’ve been contributing, ahem offending, the Fistful of Talent audience for about 2 years now. Recently, I wrote an article… …
When “The Customer is Always Right” Goes All Wrong…
Unless you live in a remote corner of Yosemite National Park and spend your days oggling double rainbows, you probably heard a newsy little tidbit about a fedup JetBlue employee and his beer swilling, f bomb dropping, emergency chute pulling, and in-all-ways dramatic exit from a JetBlue aircraft. After an encounter that he describes as the straw that broke the …