Cultural Meltdown: When Values Don’t Match Workers’ Day-to-Day Reality

John Hollon Always Be Closing, Bad HR, Change Management, Culture, Current Affairs, employee experience, John Hollon, Performance

“If there is one job that I as CEO must do for our team members, customers, communities, and shareholders, it is to be the keeper of our company’s culture. It is the role of all team members to understand our culture, internalize it, live it, teach it, and reinforce it.” — CEO John Stumpf, from Wells Fargo‘s statement of values If …

It’s High Time We Give Up the Ghost on Employee Engagement

John Hollon Bad HR, Employee Communications, Employee Engagement, employee experience, Engagement and Satisfaction, John Hollon

Aren’t we all sick and tired of employee engagement? I know I am. I’ve been writing about it for years (here’s one from July 2010), and the story never changes. A great many consultants and companies have gotten involved in helping organizations get more engaged employees, and a great deal of time and money has been spent. It should have really helped, …

Getting Rid of Managers Is a Bad Idea That Just Keeps Getting Worse

John Hollon John Hollon, Organizational Development

I’ve said it before and I’ll say it again: Business fads predicated on eliminating managers are a bad idea. I know, I know — Zappos has generated a lot of media attention for embracing “holocracy” and getting rid of managers, and others have tried it too, but with the exception of W.L. Gore, the maker of Gore-Tex, virtually nobody has had much success …