george recognition

Employees Won’t Notice If You Have Recognition, but They Will Leave If You Don’t.

Paul Hebert Employee Engagement, Engagement and Satisfaction, HR, Paul Hebert, Recognition, Workforce Management Articles 1 Comment

Let’s start with a riddle: The poor have it. The rich need it. If you eat it you will die. What is it? I’ll answer it at the end of the post. Trust me, it will connect. While you’re thinking of the answer let’s have a quick chat. I’ve been noticing that the loud and monotonous drumbeat of reward and …

Is High Performance a Zero-Sum Game?

Paul Hebert Culture, Employee Development, HR, Managing People, Performance, Recognition, Retention, Talent Management, Training and Development, Workforce Management Articles 0 Comments

I read a lot of HR stuff about high performers. We all want an entire population of these employees at our companies. Adding more high performers means better overall results, which means better everything, right? Maybe not. Depending on your culture, you could be making it hard for the best performers to stay. As Long As It Helps Me A …

Ageism is Real – And It’s Your Fault

Paul Hebert Bad HR, Coaching, Employee Development, Generations, HR, Learning, Learning and Development, Paul Hebert, Talent Management

“But Paul, you’re different. You like that technology stuff.” That’s what I get when I bring up a new way to manage a process with a new project management tool. Or when I try to introduce a web-based collaboration platform. Or even when I suggest we use group collaboration in Office 365. Real truth? I don’t always like “that technology …

Do You VUCA? Should You?

Paul Hebert employee experience, Engagement and Satisfaction, Good HR, HR, Uncategorized

I had a nice New Year’s breakfast with a friend and we were talking about VUCA. Yeah… I live on the edge! If you’re not familiar, VUCA stands for volatility, uncertainty, complexity, and ambiguity. The acronym was first described in 1987 and adopted by the U.S. Army War College to describe the multilateral world resulting from the end of the …

The Killer HR App – Your Face

Paul Hebert Conferences, Employee Coaching, Employee Communications, Employee Engagement, employee experience, HR, Influence, Paul Hebert, Performance

Almost 20 years ago I read a book that made me want to see around corners and over the horizon. That book was called “Unleashing the Killer App.” Far from a perfect book – but for me at the time, with my background and exposure to technology – it was an eye-opening read. It really reinforced the need to constantly …

Why HR Should Pay Attention to Technology Design Trends

Paul Hebert Change Management, HR, HR Tech, HR Technology, Innovation, Paul Hebert

Technology is eating the world. Everything – and I don’t say this with any hyperbole – is technology. Even the human stuff we do every day (or should do every day) is a function of technology. I’m almost positive if HR (and business in general) didn’t have email, SMS, or slack we wouldn’t know how to get a hold of …

Wag The Dog in HR

Paul Hebert Audacious Ideas, Employee Coaching, Employee Engagement, employee experience, Employee Relations, Employment Branding and Culture, Paul Hebert

As I think back on my career and recall the times I had the best work experiences—where I was connected and engaged the most—it almost always involved a crisis or a pressure-filled project. I can vividly remember working on a big Chrysler account or a huge GM Parts incentive program. We worked 24/7 for weeks. In one case, we slept …

Thanksgiving is Coming!

Paul Hebert Change, Culture, Current Affairs, Diversity, Email, Employment Law, Good HR, Holidays, HR, Paul Hebert

A few short weeks from now many of us will be sitting down with friends, the family we like (and may even love), engaging with new and old acquaintances, laughing, chatting, reveling, playing games and connecting on a truly human level. The rest of us will have Thanksgiving dinner at our own, or a relative’s house, arguing about politics, misremembering …

The Ultimate Answer to Employee Engagement is Self-Direction

Paul Hebert Employee Development, Employee Engagement, employee experience, Employee Relations, Engagement and Satisfaction, Good HR, HR

I’m not going to do my usual screed on why employee engagement is a Sisyphean effort, and almost every intervention is at best a short-term fix to a long-term problem. I believe 90% of the interventions we talk about are like handing out sandwiches to starving people and thinking you’ve fixed their food-acquisition problem. Employee engagement has never been a …

Can HR Ever Be Antifragile? Should It?

Paul Hebert Audacious Ideas, Change, Change Management, HR, Innovation, Paul Hebert

I’ve been fascinated with the idea of “antifragile” ever since I read about it in Nicholas Taleb’s book by the same name. His book is about how systems react to stress, attack, or change. Fragile systems are easily damaged when exposed to negative change. They operate best when things just stay as they are. A robust system is one that …