What Happens When What You Know Ain’t So?

Paul Hebert Change, Change Management, Paul Hebert, Uncategorized 2 Comments

How often do you challenge your assumptions? You know, those things that form the bedrock of your opinions, beliefs and decision making. Do you ever ask yourself if what you think you know, is really so? You should. My experience has been that many poor decisions and failed concepts can be traced back to believing some key fact or piece …

It’s Okay for You to Fail

Paul Hebert Employee Engagement, employee experience, Engagement and Satisfaction, Learning and Development, Managing People, Organizational Development, Paul Hebert, Talent Management, Training and Development, Workforce Management Articles

It’s time to discuss improving employee engagement. Or is it employee experience? Who knows anymore? All I know is we continue to work our butts off to find that secret sauce that will ensure employees connect with the company and pledge their eternal soul to you in HR, the department they work in, and the organization as a whole–yet nothing …

Are You Useful? The Ultimate Management Question.

Paul Hebert Employee Coaching, Employee Engagement, employee experience, Engagement and Satisfaction, Good HR, HR

I started today’s post with the idea to riff on JTBD (that’s “jobs to be done” for those in Rio Linda), a point of view pioneered by Harvard business professor Clayton Christensen. JTBD is the idea that people don’t buy what you sell–they hire out a job to achieve an objective. Approaching your business in this way opens up additional …

george recognition

Employees Won’t Notice If You Have Recognition, but They Will Leave If You Don’t.

Paul Hebert Employee Engagement, Engagement and Satisfaction, HR, Paul Hebert, Recognition, Workforce Management Articles

Let’s start with a riddle: The poor have it. The rich need it. If you eat it you will die. What is it? I’ll answer it at the end of the post. Trust me, it will connect. While you’re thinking of the answer let’s have a quick chat. I’ve been noticing that the loud and monotonous drumbeat of reward and …

Is High Performance a Zero-Sum Game?

Paul Hebert Culture, Employee Development, HR, Managing People, Performance, Recognition, Retention, Talent Management, Training and Development, Workforce Management Articles

I read a lot of HR stuff about high performers. We all want an entire population of these employees at our companies. Adding more high performers means better overall results, which means better everything, right? Maybe not. Depending on your culture, you could be making it hard for the best performers to stay. As Long As It Helps Me A …

Ageism is Real – And It’s Your Fault

Paul Hebert Bad HR, Coaching, Employee Development, Generations, HR, Learning, Learning and Development, Paul Hebert, Talent Management

“But Paul, you’re different. You like that technology stuff.” That’s what I get when I bring up a new way to manage a process with a new project management tool. Or when I try to introduce a web-based collaboration platform. Or even when I suggest we use group collaboration in Office 365. Real truth? I don’t always like “that technology …

Do You VUCA? Should You?

Paul Hebert employee experience, Engagement and Satisfaction, Good HR, HR, Uncategorized

I had a nice New Year’s breakfast with a friend and we were talking about VUCA. Yeah… I live on the edge! If you’re not familiar, VUCA stands for volatility, uncertainty, complexity, and ambiguity. The acronym was first described in 1987 and adopted by the U.S. Army War College to describe the multilateral world resulting from the end of the …

The Killer HR App – Your Face

Paul Hebert Conferences, Employee Coaching, Employee Communications, Employee Engagement, employee experience, HR, Influence, Paul Hebert, Performance

Almost 20 years ago I read a book that made me want to see around corners and over the horizon. That book was called “Unleashing the Killer App.” Far from a perfect book – but for me at the time, with my background and exposure to technology – it was an eye-opening read. It really reinforced the need to constantly …

Why HR Should Pay Attention to Technology Design Trends

Paul Hebert Change Management, HR, HR Tech, HR Technology, Innovation, Paul Hebert

Technology is eating the world. Everything – and I don’t say this with any hyperbole – is technology. Even the human stuff we do every day (or should do every day) is a function of technology. I’m almost positive if HR (and business in general) didn’t have email, SMS, or slack we wouldn’t know how to get a hold of …

Wag The Dog in HR

Paul Hebert Audacious Ideas, Employee Coaching, Employee Engagement, employee experience, Employee Relations, Employment Branding and Culture, Paul Hebert

As I think back on my career and recall the times I had the best work experiences—where I was connected and engaged the most—it almost always involved a crisis or a pressure-filled project. I can vividly remember working on a big Chrysler account or a huge GM Parts incentive program. We worked 24/7 for weeks. In one case, we slept …