Starbucks Afternoon Training Session: It’s More About Damage Control Than Anything Else

John Hollon Corporate Social Responsibility, Culture, John Hollon

Here’s the bottom line on this week’s anti-racial bias training at Starbucks, and it was captured perfectly in the headline on The New York Times story about the big event. It said: Starbucks’s Tall Order: Tackle Systemic Racism in 4 Hours Yup, the NYT is right; it’s unlikely that Starbucks, or any other company, is going to make much of a …

DOLLAR BILL Y’ALL: Starbucks Rolls Out Digital Tipping–Engagement Boost Sure to Follow…

Kris Dunn Employee Engagement, Engagement and Satisfaction, Kris Dunn

A while back over at the HR Capitalist, I documented the impact the rise of the cashless society has on Starbucks baristas.  Here’s a taste: “As a long-term Starbucks patron, I’ve always wondered how bad the kids behind the counter were getting hurt by a cashless society, meaning throwaway change and other types of tips are for the most part …

Five Things You Need to Know This Week…

Holland Dombeck McCue Holland Dombeck, This Week in HR

Hello and welcome to another great week with the gang at FOT. Kick your Monday off right with these five must-reads: 1. HR Survey: Streamlining Healthcare HR Is Top Cost Initiative. HR professionals put streamlining HR processes at the top of the list when it comes to cutting department costs. 2. Starbucks Launches A Petition To End The Government Shutdown. The world’s biggest …