Good Leaders Give Bad News, Bad Leaders Avoid It at All Costs.

John Hollon HR, Leadership, Offboarding, Pop Culture, Talent Management, Workforce Management Articles

I’m always amazed at how so many leaders can get so far in management without learning one of the basic tenants of management. It’s this: Good leaders have to give bad news. Patty Azzarello learned this back when she became the youngest general manager in Hewlett Packard (HP) at the age of 33, and she reminded me of this basic …

united airlines

I Was Fed Up With United Airlines’ Culture Even Before They Started Dragging People Off Planes

John Hollon Culture, Current Affairs, John Hollon, Leadership

Believe me when I tell you this: I soured on the customer service practices of United Airlines long before they decided that dragging people off planes would enhance the flying experience. You’ve probably seen the video by now. You know the one — where the customer on the last flight of the night from Chicago to Louisville refuses to give up …