Below you'll find a list of all posts that have been tagged as “training”
Today’s workforce is very impatient. We want to grow and develop and get promoted, and we want it all to come very quickly. To be perfectly frank, we believe we are entitled to it. I am your employee, and so therefore you should be giving me things. Lots of things. So many things. I don’t even care what those things …
2019 is just around the corner and HR leaders everywhere are making their New Year’s resolutions. I’m not talking about false promises to lay off gluten, flatten that spare tire around the midsection, call grandma in Sheboygan more often, eat more kale, blah blah blah. That’s all well and good, but how about making a collective resolution to your employees and …
After being twenty minutes late for our long-awaited connection, she opened the conversation with: “About me, prior to coming here, I worked at a day spa.” “Do you like essential oils?” “I feel like we’ve met before?” “Oh, November is your birthday? That’s Sagittarius, I’m a stereotypical Capricorn.” “Do you have any pets or young children? Good, because we work …
Imagine a company that puts its needs before that of their customers. Consider what the shelf life of that organization would be. Picture, if you can, the number of good things that would be said about that organization. Zero – the answer is zero. That’s because no one would choose to work with a company that doesn’t put their users …
Meeting the needs of your employees’ development can seem like a daunting task. So is cleaning your entire house; now imagine skipping the bathrooms every week. As I look back at my career as a training leader, this perspective is one that I wish I had learned early on. One must only master an excel pivot table to find easy …
Here’s the bottom line on this week’s anti-racial bias training at Starbucks, and it was captured perfectly in the headline on The New York Times story about the big event. It said: Starbucks’s Tall Order: Tackle Systemic Racism in 4 Hours Yup, the NYT is right; it’s unlikely that Starbucks, or any other company, is going to make much of a …
When explaining L&D to others outside of work, I often take the short route and say it’s a fancy word for training and employee performance. Most don’t understand that learning is an ongoing function rather than a specific task, which is why it’s not just “training”. Fortunately for those who are in Learning & Development, it’s really the “feel good” …
Starbucks – it’s a great company. Examples: –Marketing – they made me pay 3 bucks for a cup of coffee (check). –Employee Love – they hire well, and they take care of employees through things like full tuition aid (check). –Training – their Baristas know what they are doing, and… Wait a second. Can I go off on a rant …
The legend, John Hollon, tore into United here at FOT earlier this week, accurately writing that culture problems are the core reason Satan ranks higher than United in popularity polls this week. John laid out a solid strategic analysis of where culture impacts service, and he mixed in his own personal experiences. Good stuff…read it if you haven’t. As I …
Most companies have a Talent Acquisition function. Guess what they don’t have? Effective training for recruiters. FOT insiders Kris Dunn and Tim Sackett jumped on a Google hangout with the good folks at Meridian Knowledge Solutions to talk about best practices in developing training for recruiters. Bringing to the table some great experience, the hangout crew discussed, among other things, the following: —How your training …
