Below you'll find a list of all posts that have been tagged as “United Airlines”
For years SHRM (the Society for Human Resource Management) has held a reputation as being risk averse and sometimes even Pollyanna. As the largest HR organization globally, with over 250,000 members in the USA, it has significant reach within the HR community. Its TV commercials the past few years have only added to its brand and visibility. They are also …
For about 134 years I’ve been suggesting that to be good at HR you should be good at humans. Operations managers and factory foremen needed to know about the machines they were charged with maintaining and running at peak efficiency and HR should be judged similarly. If you are in HR, you are responsible for making sure the machines of …
Believe me when I tell you this: I soured on the customer service practices of United Airlines long before they decided that dragging people off planes would enhance the flying experience. You’ve probably seen the video by now. You know the one — where the customer on the last flight of the night from Chicago to Louisville refuses to give up …
In the Talent Acquisition world, hiring a big name player from a competitor can be a huge “get,” or it can backfire. “What do you mean, RJ? I thought hiring stars was what we want.” My answer is sometimes. Two examples from the press recently show how different scenarios play out. First, the good hire. United Airlines recently hired a …
